Help & FAQ
Below you’ll find answers to the most common questions about orders, drops, delivery and returns. If you can’t find what you’re looking for, reach out through our contact page and we’ll be happy to help.
1. How do your drops work?
We release our pieces in limited-time drops. Each drop opens for a set number of days. During that window we collect all orders, then send everything into production. Once the window closes, the products switch to Sold Out and we don’t keep a large stock.
2. When will my order ship?
Orders are processed once the drop window closes. We then produce, finish and pack everything with our partner in France.
Production and packing usually take X–Y working days after the drop closes. Once your parcel has shipped, you’ll receive a tracking number by email.
3. Where do you ship from and to?
All orders ship from France.
We currently deliver to:
- France
- Selected European countries (if enabled at checkout)
If your country doesn’t appear at checkout, it means we’re not shipping there yet.
4. How much is shipping?
Shipping costs depend on your location and will be shown clearly at checkout before you confirm your order.
We currently use flat-rate shipping for France and, where available, separate rates for the rest of Europe. Any free-shipping thresholds will be mentioned on the website and in your cart.
5. Will you restock sold-out items?
Most of our pieces are tied to a specific drop and won’t return once they’re sold out.
If we ever revisit a design, we’ll clearly mark it as a new release or updated version so you know what you’re getting.
6. How do I choose my size?
Our tees use a regular streetwear fit: not too slim, not oversized.
The best way is to:
- Take a tee you love the fit of.
- Lay it flat and measure the chest and length.
- Compare your numbers with our Size Guide.
You’ll find the full size table and measuring tips on our Size Guide page.
7. Can I change or cancel my order?
If you need to change your size, address or cancel an order, contact us as soon as possible with your order number.
We’ll do our best, but once production has started or your parcel has shipped, changes may no longer be possible.
8. What is your return policy?
You can return unworn items in their original condition within 14 days of delivery.
We can’t accept returns with visible wear, stains or strong odours.
Full details, including how to start a return and where to send it, are available on our Delivery & Returns page.
9. Which payment methods do you accept?
We use secure payment providers for all orders.
Available options will be shown at checkout and typically include major bank cards and wallet options (such as Apple Pay / Google Pay) depending on your region.
10. How can I contact you?
For anything that isn’t covered here, send us a message through our Contact page or email us at [your contact email].
We usually respond within X working days, and during busy drop periods it might take a little longer.. but we read everything.