Terms & Conditions
1. About Sampaguita-Jay Store
Sampaguita-Jay Store (“SJS”, “we”, “us”) is an online streetwear label selling limited-run clothing and accessories through this website.
Company details and legal information (name, address, registration and VAT number) will be added here once confirmed.
By placing an order on this website, you agree to these Terms & Conditions.
2. Scope
These Terms & Conditions apply to all purchases made on this website by individual customers for personal use. They cover how we present our products, take orders, process payments, ship parcels and handle returns or refunds.
If we change these terms, we will update this page. The version that applies to your order is the one in force at the time you confirm your purchase.
3. Products and availability
We focus on small-batch, time-limited drops. That means:
- Products may only be available for a specific window of time.
- Quantities are limited and there is no guarantee of restock.
- Colours, graphics and sizing information are described as accurately as possible, but small variations can occur due to screens, printing and manufacturing tolerances.
If a product becomes unavailable after you place an order (for example due to an issue in production), we will contact you and offer either a replacement (if possible) or a refund.
4. Prices, taxes and currency
All prices on the website are shown in [currency] and include/exclude applicable taxes depending on your location and our current settings.
- Any additional charges (such as shipping fees) are displayed before you confirm your order.
- If you are ordering from outside our main market, additional duties or customs charges may apply; these are your responsibility.
We reserve the right to change prices at any time, but orders already confirmed will not be affected.
5. Orders and order confirmation
To place an order, you must:
1. Select your products, sizes and quantities.
2. Provide accurate contact and delivery information.
3. Confirm your payment through the checkout.
Once your order is placed, you will receive an email confirming we have received it. This email is not yet a guarantee that we can fulfil the order; acceptance happens when we start processing your order for production and shipping.
We may cancel an order, in full or in part, for reasons such as suspected fraud, incorrect pricing information or unavailability of stock. In such cases, we will refund any amounts already paid.
6. Payment
We use secure payment providers to process your transactions. You agree to use a payment method you are authorised to use and ensure that the payment information you provide is valid.
Payment is taken at the time you place the order. If the payment is declined, the order will not be processed.
7. Shipping and delivery
Orders are prepared and shipped from France. Estimated preparation and delivery times are shown on our Delivery & Returns page. They may vary depending on the drop, your location and our logistics partners.
While we work with trusted carriers, delays can sometimes happen. We are not responsible for delays outside our reasonable control, but we will support you in tracking your parcel and resolving issues where possible.
Full details on shipping zones, costs and timing are available on the Delivery & Returns page, which forms part of these Terms & Conditions.
8. Returns and refunds
We want you to be satisfied with your order. Our general rules are:
- You may return unworn items in their original condition within the return period indicated on our Delivery & Returns page.
- Items must be clean, unwashed and free of damage or odours.
- Certain limited pieces or collaborations may have specific return conditions, which will be clearly stated on the product page.
Once we receive and check your return, we will either approve or refuse it based on these conditions. Approved returns are usually refunded to the original payment method, excluding initial shipping costs unless we made an error.
Full details on how to start a return and where to send it are available on the Delivery & Returns page.
9. Personal data and privacy
When you place an order or contact us, we collect and use some of your personal data (such as name, email, address and order details) in order to process your purchase and provide customer support.
Our use of personal data is described in more detail in our Privacy Policy, which forms part of these Terms & Conditions.
10. Intellectual property
All content on this website, including logos, graphics, product designs, images and text, belongs to Sampaguita-Jay Store or our partners. You may not copy, reproduce or use this content without our prior written permission, except for personal, non-commercial use of the website.
11. Liability
We do our best to provide accurate information and high-quality products. However:
- We are not liable for minor differences between product